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FAQ
How do I navigate your site?We have tried to make navigation of the JELCO web site as easy as possible. You should be able to find:
So how do you find all of this information?? Whenever you see something underlined, it is usually a link to another page with more information about that item. Besides being underlined, a link will usually be a different color than the other text on the page and your curser might change appearance (e.g.: from an arrow into a hand) when it passes over it. Point your curser at the underlined text and left-click with your mouse; if nothing happens, the text is either not a link or the link is not working. Some of our images are also links to other pages. Try clicking on different objects and see what happens! Back to TopWhich cases will work for my projector?JELCO currently manufactures 6 different styles of projector cases: Padded Travel Cases represent the first generation of JELCO cases and are constructed of super strong 600 Denier polyester material with a waterproof lining, firm industrial grade foam, a durable packcloth lining and heavy-duty smooth sliding YKK zippers. These cases were originally designed as carry-on luggage, but the recent size limits of 22" x 14" x 9" make most of these cases either too large or so close that you'd be risking the airline telling you to check your bag. (JELCO never recommends checking a projector in a padded case!) While we can no longer guarantee that they'll make it as carry-on luggage, they're still great for transporting projectors in your own vehicle or around an office or college campus.RP Padded Travel Cases represent the second generation of JELCO cases and are constructed of Dupont Original™ Ballistic nylon fabric for durability and moisture resistance with firm industrial grade foam and rigid ABS plastic interior for protection. These cases also feature heavy-duty, smooth sliding YKK zippers. JELCO RP cases were designed to meet the latest carry-on limits and feature our proprietary removable laptop pocket; giving you two cases in one and guaranteeing carry-on size with the RP pocket removed. (A few RP-style cases are larger than 22" x 14" x 9"---look for the Q logo signifying that case meets all carry-on limits.) Padded Hard Side Travel Cases follow in the footsteps of our RP Travel Cases. Constructed of Dupont Original™ Ballistic nylon fabric for durability and moisture resistance with firm industrial grade foam and rigid ABS plastic interior for protection; they also feature heavy-duty, smooth sliding YKK zippers. Most JELCO Padded Hard Side Cases meet the new carry-on limits "as is". Unlike our RP and Padded Travel Cases, the laptop computer rides in the same compartment as the projector with a rigid divider separating them.. Look for the Q logo signifying that case meets all carry-on limits. Platinum Molded Travel Cases represent the latest generation of JELCO cases and are constructed of a tough ABS plastic shell with a foam-lined interior custom fitted for each specific projector model. All of our Platinum Molded Cases meet the new carry-on limits. Carry Bags are guaranteed carry-on size. The JEL-513CB case is constructed of black Dupont Original™ Ballistic nylon fabric for durability and moisture resistance and feature an adjustable divider for various portable "notebook size" projector/laptop computer combinations. ATA-Style Shipping Cases have been around for as long as our Padded Travel Cases and are constructed of high-impact ABS plastic over 1/4" plywood with aluminum edges, aluminum valances and steel-reinforced corners. Each case is custom foamed to fit a specific projector and all come with tilt wheels, extendable aluminum handle and either a key-locking latch or combination lock. JELCO ATA Cases are made to be checked at the airport or shipped via common carrier like UPS or Federal Express. Our cases fall into the Spec #300 long life-reusable category; which, amongst other things, specifies that the case should be able to survive 100 trips under normal operating conditions. Some of our newest ATA cases also meet Q carry on limits! The style of JELCO case available for your projector model is largely dependent upon the size of your projector. The new carry-on limits prevent many of the mid-sized and all of the large-sized lcd projectors (sometimes even without a case). The only JELCO cases available for people flying with large projectors are our ATA 300 style; which can be safely checked without damage to the projector. Our over-the-shoulder carry bags have been designed for only the smallest, "notebook sized" projectors because we've found most presenters don't want to carry anything over 15 lbs. on their shoulders. Each style mentioned above has a listing by projector brand and model. If you can't find your projector listed under the first style you check, try looking under one of the other styles. You can also use our in-house search engine located at the top of each page or by clicking here: SEARCH Back to TopWhich case best fits my needs?That really depends on which projector model you have and what you're using the case for. As a general rule, JELCO Padded Travel Cases and Carry Cases are made to be carried with you at all times. JELCO ATA Style Cases can be checked at the airport or shipped cross-country via common carrier services (e.g.: Fed Ex or UPS).
Back to TopWhere can I buy one of your cases?Simply click the
If you are an audio-visual dealer who is interested in selling JELCO cases, please click here. Back to TopHow can I contact JELCO?
Back to TopWhere can I get my case repaired?With a few exceptions, most parts on JELCO cases are not "user replaceable." Call us toll-free at 1-888-875-3526 and we will issue you an RMA number. After you receive the RMA number, you will need to package your case in a cardboard box and send it to:
Your case might be covered by our lifetime limited warranty. If you believe the repair is a warranty issue, you will need to provide us with proof of purchase clearly showing the purchase date (a copy of a packing slip or invoice from the dealer you purchased the case from will suffice). Back to TopWhere can I find your spec sheets?Use the links on our home page (Welcome to JELCO) to view general information about ATA Cases, Carry Cases, Padded Travel Cases, Padded Hard Side Cases, Platinum Molded Travel Cases, Plasma Monitor Cases, SMARTBoard Cases or Other Miscellaneous Cases. The ATA, Carry, Padded Travel & RP pages have a hyperlink at the top and bottom with a rotating arrow which says "Continue to Product Listings" (The Other Cases page has the products listed right on that page.) Point your curser at the underlined text and left-click with your mouse. This will take you to a listing of projectors by name and model number. The column on the far right lists which JELCO case goes with that particular projector. Any part number that is underlined is a link to a spec sheet. Point and click the hyperlink to see a digital image of the case and read a basic description. Many of our specsheets are also available in .pdf downloadable format, and can be printed as full-color cut-sheets from your PC. (Look for the link "Download a data sheet for this case. Adobe .PDF) Search a complete alphabetical listing by
Back to TopWhat is JELCO's warranty?JELCO, Inc. now offers a lifetime limited warranty on all of its stock, custom, and OEM cases for all cases purchased after June of 2002*. This warranty covers necessary repairs to the case due to defects in material and workmanship. This warranty does not cover repairs due to neglect, abuse or misuse of the case or natural wear and tear; nor does it cover repairs to items carried within the case (i.e. projector, laptop computer, etc.). Cases not under warranty can usually be fixed or replaced for a minimal charge. Please call us at 1-888-875-3526 to get an RMA number before returning any case to us for repair. *Cases purchased before June of 2002 were covered under our original 1-year limited warranty which has now expired. These cases can still be repaired or replaced for a minimal charge. Back to TopHow can I become a JELCO dealer?If you are an audiovisual, multimedia or computer reseller, we invite you to join our growing network of JELCO resellers located across the United States and Canada. To receive information on becoming a dealer, visit our Dealer FeedBack page. For your convenience, we now have an online credit application which can be e-mailed to us and a .pdf credit application which can be printed from your computer and faxed to us. If you would like to speak with one of our sales reps, please e-mail us at or call our sales department at (847) 459-5207. Back to TopGlossaryATA Initials for Air Transport Association, an organization which set the U.S. military standards for the type of case which can be checked at the airport or shipped via common carrier. JELCO ATA Cases fall into the Spec #300 long life-reusable category; which, amongst other things, specifies that the case and contents must be able to survive 100 trips under normal operating conditions. hyperlink Text or an image which works as a "doorway" to another page within a site or on another web site on the Internet. Text is usually underlined and a different color from the surrounding words. Hyperlinked images will often change appearance or affect the appearance of your curser when it passes over them. image A picture or graphic displayed on a web page. Most images are in one of the following formats: .gif, .jpeg, .bmp, .tif or .avi. If an image changes or your curser changes when it passes over an image, it is probably a hyperlink to another page. OEM Original Equipment Manufacturer. JELCO manufactures many of the cases sold by Dukane, Eiki, 3M, InFocus, Epson, Toshiba and others. Please call us to verify that your case is a JELCO case before sending it to us for repair! .pdf file Adobe Portable Document Format files allow combined text and image documents to be shared electronically (i.e.: over the internet, via e-mail, on floppy disk, etc.) .pdf files are often used to provide brochures, catalogs and spec sheets in a downloadable format which can be saved to your PC and printed from your printer. RMA number Return Merchandise Authorization number used to track product returned for repair. Please call JELCO at 1-888-875-3526 to obtain this number before sending your case in for repair! Back to TopQuestions or comments? Click here
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